Design + Client Experience Consultancy for Founders Who Care About The Details.
( Website + Brand Audits )
for brands who value thoughtful design, clarity, and a premium client journey.
( Strategy Sessions )
( 001 ) Website Audits
from £450
A strategic review of your website’s structure, UX, visuals and messaging - with clear, actionable recommendations on how to increase page views, visibility, and conversions.
Includes an in-depth website review, a clear, insightful video explaining what’s working, what’s holding your site back, and where the biggest opportunities lie, and a written, easy-to-digest summary of findings and next steps, including prioritised recommendations you can implement immediately or later.
( 002 ) Brand Audits
from £450
A considered assessment of your brand’s visuals, consistency, and alignment with your positioning and goals, to support your long-term strategy and longevity.
Includes a full review of up to five key brand touchpoints (for example: website visuals, social presence, logo usage, colour and typography application, client-facing materials), a recorded video walkthrough sharing our insights and recommendations, a brand strategy document outlining clear, actionable next steps.
( 003 ) Client Experience Consultancy
from £450
A holistic review of your client experience, including website, UX, social and other digital touch points, onboarding, service processes and more, to establish impactful improvements we can make to make your service seamless, delightful and something your clients will always remember
a note from the studioThese services are advisory support - no design work is created as part of consultancy. If you’d like support implementing recommendations, Design Days → may be a better fit.
( Client Kind Words )
“What sets Soph apart is her genuine care and dedication to understanding both me and my brand, helping me realise my potential. All of this comes with a friendly face and good humour. Soph is full of great ideas, and you can tell she really knows her stuff! I guarantee you will feel inspired after each meeting.”
— Oh Hey Events
( How audit + strategy sessions work )
The Process
( 001 ) Book Your Session
For the brand + website audits, you can book your session directly via the links above and below. Full payment is required at the time of booking to secure your audit in the Studio Schedule, and you’ll receive a confirmation along with a link to a questionnaire giving me insight into your business, goals, challenges, and where things currently feel misaligned.
For the Client Experience Consultancy sessions, book a consultation call via the links above or below, where we can start to understand your business, your goals, audience and vision. From here, a personalised proposal will be sent to you and, once accepted, your client agreement is shared with you to be signed. A deposit is then required to secure your session(s.
( 002 ) Strategic Audit + Review
This is where we look at what’s really going on.
I assess your website, brand, and client experience through a strategic design + product lens - not just how things look, but how they’re being experienced. We explore what’s working well, where friction or confusion may be creeping in, and where small changes could make a meaningful difference.
The aim isn’t to point out “flaws” - it’s to identify opportunities..
( 003 ) Insight, Direction + Priorities
Clarity is the outcome here.
Rather than overwhelming you with a long to-do list, we focus on priorities: what matters most right now, what will create the biggest impact, and what can wait. You’ll leave with a clear sense of direction and confidence in the next steps - whether that’s refining what you already have or planning something bigger.
This is about moving forward intentionally, not reactively.
( 004 ) Actionable Recommendations
Strategy only works if it’s usable.
Following the audit, or during our sessions, I provide clear, considered recommendations you can act on - whether you’re implementing changes yourself, working with a team, or exploring future support. Everything is framed in a way that feels realistic, supportive, and aligned with your capacity.
No jargon. No guesswork. Just clarity.
( 005 ) Support + Next Steps
You’re not left wondering what to do next.
We close the process by mapping out your most aligned path forward - whether that’s design tweaks, experience refinements, or a larger strategic project. If it makes sense, I’ll also advise how Studio Zosia can support you further - but only where it genuinely adds value.
The goal is for you to leave feeling clear, calm, and confident..
Our AUDIT + CONSULTANCY SERVICES ARE FOR founders who care deeply about how their brand is experienced and want thoughtful, expert guidance before making their next move. You value clarity over quick fixes, intention over trends, and you’re open to honest, constructive insight. You might be preparing to refine your website, elevate your client journey, raise your prices, or simply want reassurance that you’re focusing on the right things - not everything at once.
You don’t need to have all the answers. You just need to be ready to look at your business with fresh eyes and make decisions with confidence.
This may not be the right fit if you’re looking for a checklist-style audit, a one-size-fits-all report, or the cheapest option available. It’s also not designed for those wanting instant fixes or someone to simply tell them what they want to hear. Studio Zosia’s audit and strategy work is considered, collaborative, and rooted in long-term growth - so if you’re not quite ready for that level of reflection and intention yet, that’s completely okay.
When the time is right, this work will be here.
( Timeline )
Please allow 7-10 days for your audit once it has been confirmed into our Studio schedule, which includes a recorded video walkthrough and a detailed strategy document reviewing up to five core pages.
( Booking )
1-2 weeks in advance
If you’re craving a second pair of expert eyes, you’re in the right place.
I’d love to support you with thoughtful, strategic guidance that helps you move forward with confidence.